Easypaisa Charging Users for Failed Biometric Verification

Easypaisa has been charged Rs. 99 from users’ accounts after failed biometric verifications with NADRA, raising concerns over the lack of regulatory justification for these charges. Users have noticed being charged multiple times after unsuccessful fingerprint matches. A message following a failed verification advises users to scan their fingerprints carefully or visit a nearby retailer for biometric verification, with a fee of Rs. 99 deducted from their account. Easypaisa Charging Users for Failed Biometric Verification

Furthermore, Easypaisa introduced a monthly SMS alert fee of Rs. 15 last year, despite the State Bank of Pakistan’s directive requiring banks and microfinance institutions to provide free SMS and email alerts for all digital transactions. Users have expressed frustration over continued charges for SMS alerts and delays in receiving transaction notifications, making it difficult to track transactions. To opt out of these charges, users must contact an operator at 3737, though many describe the process as overly complicated.