Hajj and Umrah Operators Must Have License to Operate: The Ministry of Religious Affairs in Pakistan has introduced strict new regulations requiring all Hajj and Umrah operators to obtain official licenses and sign service provider agreements. This move is designed to protect pilgrims from fraud and enhance oversight of tour operators nationwide. Under the new regulations, any organizer accused of defrauding a pilgrim will be investigated by a Complaint Disposal Committee, comprising senior officers of grade 20. This committee will assess cases and impose penalties on those found guilty, including potential temporary blacklisting. If organizers are unhappy with the decision, they can appeal to an Appellate Committee led by grade 21 officers. Additionally, the Ministry has been empowered to provide compensation to affected pilgrims, reinforcing its commitment to safeguarding their rights. A comprehensive monitoring system will be established, supported by dedicated funds, to oversee Hajj and Umrah operations. These measures aim to increase transparency, ensure high service standards, and protect pilgrims’ rights, reflecting the government’s dedication to enhancing the overall experience for religious travelers. The introduction of these regulations underscores the government’s resolve to elevate the quality and reliability of Hajj and Umrah services in Pakistan, making it safer and more secure for all pilgrims.
